Shipping Policy

SHIPMENT OF PRODUCTS

We take no responsibility for goods signed by an alternative person other than the person ordering the product at the address indicated at the time of the order. Since the transactions are authorised by the card holder, we do not take responsibility for incorrect addresses provided at the time of placing the order The delivery will NOT be redirected / redelivered to any other address in any cir cumstance. The selected product will be delivered only in the city it is mentioned as “available” on this Site. AMBAL IMPORTS AND EXPORTS shall not be held responsible for damage of products after delivery. AMBAL IMPORTS AND EXPORTS will contact the customer on the first time & confirm the date, time & address of delivery. If the delivery fails due to following reasons, AMBAL IMPORTS AND EXPORTS will contact the customer 2nd time to deliver goods & levy delivery charges for the second attempt. In case the customer refuses to pay the second time delivery charges, AMBAL IMPORTS AND EXPORTS will refund the entire order money to the Customer.

AMBAL IMPORTS AND EXPORTS WILL CONSIDER THE ORDER DELIVERY “FAILED” IN THE FOLLOWING CASES
  • Delivery not done due to wrong address.
  • Recipient not available.
  • Premises locked.

In case of floods/ Heavy Rains/ National Bandh we reserve the right to reschedule the delivery for another date. In case the product is not delivered due to any of the above reasons, we will inform you about the same. All claims for shortages or damages must be reported to customer service on the day of delivery through the contact us page on the web store. Also the said shortage of goods needs be highlighted and signed on the delivery challan copy and returned to the delivery person.

DELIVERY CHARGES

Shipping and handling rates may vary based on product, packaging, size, volume, type and other considerations. The shipping and handling charges are given at the time of check out and consumers will know about this before making payments

RETURN & EXCHANGE POLICY

You may return a product brought from us in case of damage or defect within 5 days of receipt of material. The return and exchange shall be in the form credit note only and there would be no refund of cash. The date of purchase is printed on the receipt. However, after the period of 5 days from the receipt of material date, we cannot offer you a return & exchange.

IMPORTANT INFORMATION
  • Products can be returned or exchanged only if the original re ceipt is presented.
  • The refund or exchange shall be subject to inspection and in case it is not
    approved, then no refund & exchange shall be initiated.
  • The Product must be unused and in the same condition that you received it. It
    must also be in the original packaging.
  • Refund will happen with in 5 days after we receive the goods in good condition as dispatched.
  • The credit note cannot be exchanged or extended beyond the validity mentioned
    on it.
  • We may change our Return & Exchange policy from time to time.
Shipping policy

Domestic Shipping: It typically takes 2-3 business days to ship your order and 7-10 business days for your order to arrive. Once your order is confirmed, you will be provided with a link to track your order status and package in real time. For domestic customers, we offer free shipping for all orders above INR 500

International Shipping: Good news for our international patrons, we now ship internationally. If you are an international customer, you can write to us on our customer care email – info@virginoil.in and we will take in your orders based on your product preferences and shipping location.